Corporate

Mission

We accomplish our mission by having a "customer first" attitude; demonstrating a spirit of cooperation; being a trusted and valued partner and source for human resource knowledge and expertise; and by being responsive to our customers’ needs. The Office of Human Resources, is dedicated to providing excellent service and creating programs to support the vision and mission of Tree of Life.

• The HR Team is a committed one, striving to provide an environment that leads to employee satisfaction and commitment to the institution.
• Vision: Service Excellence
• Transition Human Resources into a visionary and strategically-driven organization that effectively supports the mission of Tree of Life through:
  • Proactive, efficient, customer-focused Human Resources service delivery.
  • Strategic investments in supporting Human Resources technologies and best practices.
  • A culture of high performance, innovation and prudent risk-taking.

Strategic Goals

• Attract, develop and support a diverse community of Tree of Life employees who are engaged in their work, and motivated to perform at their full potential.
• Increase the efficiency, effectiveness, and value of our Human Resources systems, processes and practices.
• Provide greater transparency, communication, and accountability for Human Resources processes and services.

Goals

• Valuing, Encouraging, and Supporting a Diverse Workforce;
• Continually Improving Individual and Organizational Effectiveness;
• Anticipating and Meeting the Changing Needs of the Workforce / Family;
• Championing Career and Professional Growth;
• Creating and Enhancing Strategic Partnerships; and
• Enhancing Services Through Technology.

Values

• Promote Honesty, Integrity, and Trust: We honour our commitments and conduct business in a manner that promotes fairness, respect, honesty, and trust.
• Celebrate Teamwork: We encourage the diversity of thoughts, experiences, and backgrounds and celebrate participation and partnership in all of our endeavours.
• Encourage Communication: We solicit the input of others and strive for transparency and inclusiveness.
• Focus on Our Customers: We have a passion for service and are committed to knowing our customers’ business, anticipating their needs, and exceeding expectations.
• Embrace Change and Innovation: We are open to possibility and foster creativity and risk-taking to support continuous improvement.
• Champion Employee Development: We are committed to maximizing the potential of every individual and to support and promote the County as a learning organization.
• Model Leadership: We lead by example and advocate equitable treatment in our behaviours, policies, and practices.
• Produce Quality Results: We believe those we serve deserve excellent service, a safe, productive, and healthy work environment, and quality results.

Diversity Statement

The mission, vision, values and goals of this institution clearly state Tree of Life’s dedication to the diversity of human beings as well as diversity of ideas and viewpoints. We value the individuality of our faculty, staff, and students and are dedicated to ensuring equal access to qualified individuals from all walks of life. We are aware that some members of our society have historically been underrepresented in higher education, and we will work to provide a welcoming environment in which all individuals are valued.

To meet these goals, values, and expectations, Tree of Life acknowledges that it has a compelling interest in diversity and a commitment to provide an educational, employment, and work environment that removes societal barriers and allows employees, and customers to learn and develop from one another.

Standards of Service

Service plays a critical role in everything we do at Tree of Life. All who work at Tree of Life are committed to providing quality service in all we do. We commit to serve others and place the needs of others before our own personal needs. Our philosophy of service pertains to employees and fellow workers alike. We hold as self-evident that a service does not exist until it is offered. We appreciate that our employees and workforce are diverse and that our diversity gives us strength and adds value to Tree of Life. We appreciate the powerful nature of written and spoken communication and understand that how we communicate with one and one another has a direct impact on the quality of the individual experience at Tree of Life. We also realize that each of us serves as an ambassador of this company and that our attitude and actions reflect on us as individuals, and on Tree of Life. We are committed to support the Tree of Life strategic plan by providing the very best service we can.

As such, the Tree of Life is dedicated to the following goals and ideals:

• We will treat visitors and fellow workers with dignity and respect and assist them in a caring and helpful manner.
• We will act in a manner that visitors and fellow workers see us as a source of accurate and helpful information.
• We will continually review our policies and procedures in an effort to simplify them and improve service.
• We will continue to improve and update our knowledge, skills and abilities in order to best serve our customers.
• We will derive pride and satisfaction from solving problems, not passing them on, as we seek solutions not blame.

In support of these goals and ideals, the following standards of service are established:

• We will acknowledge an inquiry as quickly as possible within the service levels established for individual units. The goal is to acknowledge internal responses within one business day to currently enrolled students who inquire about an issue. We will respond within three business days on inquiries from prospective employees.
• We will make the point of conflict the point of resolution. If an employee brings an issue to a staff member, that staff member will assist the employee with arriving at a resolution.
• We will listen to our employees and fellow workers and our communications will be clear and understandable.
• We will identify opportunities to simplify systems and processes in ways that benefit both internal and external stakeholders.
• We will give the employee the benefit of the doubt.
• We will set the conditions so that everyone who works and visitors who interact with Tree of Life feel welcome, relaxed and comfortable.