Right
people
in
the right job
doing
the right things
Integrity Interacts
with others honestly, thereby building relationships based on
trust. I always respect the confidentiality entrusted. I
follow through on commitments while acting on high professional, moral
and ethical standards while supporting the corporate goals, values and
decisions. Respect I
exercise patience and sensitivity in dealing with the concerns and
problems of others. I am open-minded, forthright, and fair in my
interactions with internal and external customers. I honour the
organization's chain of command and acknowledge the successes and the
contribution of others. I follow-up with employees to ensure the
service provided exceeded their expectations and was provided in a
timely manner. Customer
Focus I
anticipate, understand, and respond in a timely and effective manner to
the needs of our customers. I welcome customer feedback and rely
on this to help identify improvements in myself and the functional areas
of Human Resources. I focus heavily on "internal"
customer service (our associates), because we know that to serve our
external customers, we must ensure our employees feel valued. Communication Effective
communication is the foundation of our personal and business
relationships. I actively seek to understand the perspectives of
others by listening with an open mind and communicating honestly, with
appropriate discretion. Competence I
capitalize on the knowledge, skills, and abilities mastered through
education, training, and experience. In doing so, I achieve the
highest level of satisfaction and operational excellence. I
recognize and reward positive results, relationships, and behaviors. Productivity I
produce results by completing projects - on time, at or under
budget. I plan my work activities to achieve both corporate and
assigned goals. All work is completed at a level that both meets
and exceeds job standards and expectations. I continuously look
for ways to be more productive while being cost effective Responsibility
and Accountability I
take all steps to keep myself knowledgeable and skilled on my job.
I hold myself and others accountable for actions and results. I
take pride in my work and demonstrate willingness to take command and
initiative when appropriate. Innovation
and Flexibility I
continue to look for for better ways to do my job that will reduce time
on task and costs. My willingness to learn demonstrates my
commitment to my position. I remain open to new ideas and
approaches from my direct reports, management, consultants and other
employees. I am willing to take reasonable risks and will monitor
and provide feedback to ensure the success is recorded. As a
creative thinker I am able to look outside the box to the future not
just the present. Teamwork
and Collaboration My
ability to listen and understand the viewpoint of others makes me a
valuable team member. My willingness to cooperate with others and
share resources builds trust in me as a team member. I can be
trusted to fulfill my role and responsibilities and be there to support
other team members. Finding a resolution to a problem before it escalates demonstrates l am
able to resolve differences and disagreements. I cooperate and
collaborate. with everyone. I am enthusiastic in conducting my
day-to-day duties and mindful of the needs of one another and our
customers. I recognize change as a constant and that our ability
to quickly adapt to it will determine the success of employment.
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